Medical Claims Assessor (Hong Kong Market) - Cantonese Speaking (Rolling Intake)

About AIA Malaysia

AIA Group Limited, often known as AIA, is a Hong Kong-based multinational insurance and finance corporation. In Malaysia, AIA has become a leading insurance with 17,000 insurance agents (known as life planners) and Public Bank's over 250 branches in Malaysia.

Your role

As a Medical Claims Assessor - Hong Kong Market at AIA Malaysia, you will be responsible for the following roles:

• Process all Life and/or A&H/Major claims requests received as per stipulated requirements.
• Evaluate and gather all data for claim processes, prepare medical questionnaires to review all statuses, and ensure efficient adjustment in the claim system.
• Ensure meeting individual quality, turnaround time, and productivity benchmarks.
• Performs other responsibilities and duties periodically assigned by an immediate manager in order to meet business requirements.
• Prepares regular reporting to management on metrics relating to business, operations, risk, compliance, workforce, etc., or statutory authorities on regulatory metrics.
• Develop procedures for reporting, extracting, collating, and populating data to reporting template.
• Validate data accuracy and liaise with relevant parties to rectify data quality.
• You will be following the Hong Kong working calendar.

Training & development

AIA has some learning centers such as AIA Leadership Centre, AIA Elite Academy, and AIA Premier Academy. Each learning has its own goals. AIA also provides comprehensive training to succeed in your roles. In the beginning, the new employees will get an onboarding section to learn company values and culture. For this position, you will be trained in after-sales support to policy-related administrative processes such as new business, renewals, and change requests from individual policyholders for the Hong Kong Market. As mentioned in the video, AIA provides clear guidance for you to be a successful employee in your role.

Compensation & benefits

Besides a main salary, AIA Malaysia will also provide the following benefits:

• Bonus
• Medical Insurance
• Decent incentives
• AIA Vitality offerings

Career progression

AIA provides a wide range of career development for employees. You can move up to the next career ladder if you have excellent performance and dedication to the employer. The next career path is senior staff to manager level.

Work-life balance

AIA keeps employees' work-life balance. The working hour is flexible, you could work hybrid whether from the office or home. However, you have to adapt to the desk-bound working environment and work overtime beyond normal office hours including weekends and public holidays.

Culture & vibe

AIA applied a strong work culture with high integrity. It also has a wonderful internal environment that allows the employees to develop skills and competencies. Moreover, the seniors are friendly and supportive so you can easily adapt to a new office environment.

About you

If you are interested in applying for Medical Claims Assessor - Hong Kong Market at AIA Malaysia, you must have the following qualifications:

• Open to Fresh Graduates, experienced Medical Claims Assessors, and experienced candidates from Lab / Nursing.
• Education: Preferably Diploma/Bachelor’s Degree in Biology, Biotechnology, Medical Science, Social Science, Business Management or equivalent.
• Language: Spoken and written in Chinese and English, with strong written skills.
• Self-motivated and customer-orientated.
• Time management skills.
• Computer literate in MS Office.
• Good commitment at work, good attitude, willing to learn.

How to apply

If you want to apply for this opportunity, click the "Apply on employer site" button on this page. We will direct you to AIA Malaysia’s official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Sources

Here are the sources used on this page:

• aia.com.my/en/about-aia/aia-subsidiaries/about-aia-general-berhad
• glassdoor.com/Reviews/AIA-Group-Malaysia-Reviews