Analyst, HR Service Desk (Mandarin Speaker) (Rolling Intake)

Your role

Key responsibilities as follows:

• Assist HR Shared Service Centre customers with Tier 0 self-help materials and functionality.
• Resolve inquiries using knowledgebase documents within agreed service levels.
• Provide regular status updates and maintain customer contact until resolution.
• Guide customers through troubleshooting and navigating company systems.
• Assume ownership of cases and update resolutions in the case management system.
• Escalate complex inquiries to the next level of support or subject matter experts.
• Identify gaps in knowledgebase and processes, suggesting improvements.
• Support transition activities across APAC, ensuring compliance with standardized processes and regulations.
• Enhance and implement HR Shared Services tools and technologies.
• Support key activities for successful transitions to the shared service center.

About you

The successful candidate should have:

• 1 - 3 years of experience in a shared service center or customer service environment, preferably in HR services. Fresh graduates are welcome.
• A degree in Human Resource Management, Business Administration, or equivalent.
• Comfort in a fast-paced environment.
• Strong communication skills in English and Mandarin, both written and spoken.
• Excellent active listening skills, customer focus, and adaptability.
• Ability to multi-task, set priorities, and manage time effectively.
• Proficiency in Microsoft Office, Google Suite, Workday, ServiceNow, and 3CX.

Compensation & benefits

Enjoy a hybrid work arrangement with an office accessible via MRT (Bandar Utama station). Benefit from a highly engaged and empowered work culture, medical card coverage for self and dependents, extended health and flexi benefits, and monthly team bonding activities.

Training & development

Benefit from continuous learning and development opportunities to enhance your professional skills and knowledge.

Career progression

Potential for career advancement within Air Liquide, with opportunities to grow and take on more responsibilities in the HR field.

How to apply

Submit your application by completing the necessary forms and providing all required documents. Ensure your application highlights your relevant experience and skills.

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