Customer Relationship Management and Marketing Intern (Rolling Intake)

About ZALORA Malaysia

ZALORA, Asia's top online fashion, beauty, and lifestyle hub, is a key player in the e-commerce scene, forming part of the Global Fashion Group. With a robust presence across Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and Taiwan, it garners more than 50 million visits monthly, solidifying its position as a pioneering e-commerce platform in the region.

Your role

As a Loyalty Intern, you will gain valuable experience in working with passionate individuals across different sub-departments in running and launching exciting customer initiatives across Malaysia, Singapore, Hong Kong, and Taiwan. Together with your line manager, you will brainstorm and conceptualize initiatives that will help ZALORA drive key business metrics and oversee the timely execution of these initiatives end-to-end within the team or by working with individuals across departments.

As an intern, your responsibilities:

• Support day to day execution of initiatives using marketing tools such as Braze and Looker.
• Execution of communication strategies and onsite messaging via Braze CRM and the in-house proprietary systems.
• Participate in brainstorming sessions with your line manager to conceptualize new initiatives.
• Coordinate, execute, and track these loyalty initiatives and their results with your line manager.
• Work with multiple stakeholders across different departments on the day-to-day execution and tracking of initiatives.
• Set clear and specific targets with your manager for each initiative and ensure proposals/concepts can deliver on those targets set.
• Asses results with your line manager and work out / propose steps for improvements.
• Support the loyalty team when it comes to proper implementation of loyalty initiatives and communication strategies across multiple markets and channels.
• Keep track and provide relevant updates to key stakeholders with proposed next action steps

Training & development 

Interns will gain hands-on experience on what makes e-commerce businesses tick and allow you to dabble in projects that directly drive the business. You will be supporting these projects in execution and your line manager in post-campaign reporting. The role will also allow you to experiment with new ideas, push new boundaries, and be at the forefront of the ever-changing e-commerce landscape.

Benefits

In addition to a monthly allowance, interns at ZALORA Malaysia enjoy numerous benefits:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned with your professional and personal needs and goals

Career progression

Interning at ZALORA is an exciting journey where you gain hands-on experience, hone skills, and expand your network. Gain valuable fashion and e-commerce experience with ZALORA, opening doors to diverse career paths and full-time opportunities in areas like Fashion Design, Digital Marketing, IT, Finance, and more.

Work-life balance

At ZALORA, interns experience a caring work atmosphere that values their mental and physical health. With flexible schedules, interns can tailor work to their lifestyle, fostering a balance between work and personal life, and enabling them to excel in both areas.

Culture & vibe

ZALORA Malaysia offers interns an exciting platform to craft their success stories. They thrive in a seamless work environment filled with friendly teamwork and support. The culture encourages career growth aligned with interns' professional and personal aspirations, fostering a vibrant and fulfilling experience.

About you

Requirements for this internship include:

• Individuals/students who will be doing their internship for a period of 3- 6 months.
• Ability to think out of the box and conceptualize ideas.
• Be aware of and have a basic understanding of e-commerce, fashion, and the major players in the industry.
• Highly organized and structured when managing tasks and projects across multiple stakeholders.
• Knowledge in google suits (docs/sheet/) or MS Office suite.
• Adaptable to situations and is an independent learner.
• Has a desire to collaborate with members of other teams
• Impeccable communication skills and fluent in English
• Pursuing a degree in marketing and/or business administration/Mass Communications or other fields of study.

Sources

The following sources were used in researching this page:

• zalora.com.my/careers/
• glassdoor.com/Reviews/Zalora-Intern-Reviews-EI_IE585411.0,6_KO7,13.htm
• youtube.com