IT Infra Support Intern

About ZALORA

ZALORA is Asia’s leading online Fashion, Beauty, and Lifestyle destination, part of the Global Fashion Group (GFG). As one of the region’s pioneers of large-scale eCommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan.

With an extensive collection of top international and local brands, ZALORA is a curated platform, where shoppers can find all the things they love in one place. As a customer-first brand, ZALORA is powered by a team of innovators, committed to providing a seamless shopping experience across mobile, tablet, and desktop.

Your role

IT Infra Support Intern will assist in the ZALORA Cluster IT for MY HQ daily operation on maintaining computer and network devices. IT Infra department is the most critical pillar to ensure ZALORA Cluster in MY HQ can be smoothly operated.

Responsibilities

• Service Desk, Hardware & Applications support: Work closely and effectively with Service Desk team members to provide onsite and remote end-user support. 
• Operations: Deploy, maintain, execute and support procedures for highly effective and reliable onsite IT operations. Initiate action to ensure problems are addressed promptly and appropriately.
• Policy and compliance: Auditing IT operational environment to comply with approved SOPs.
• Procurement: Assist in sourcing of IT equipment and infrastructure vendors. Negotiate pricing and purchasing equipment.

Career progression

ZALORA believes there are no jobs—only careers. It offers exciting roles in Fashion Design, Retail Merchandising, Digital Marketing, Logistics, IT/Engineering, Business Intelligence, Data, Finance, Human Resources, and more.

It welcomes creative and dynamic individuals who strive for personal and professional development. In return, it is committed to bringing out the best in you by offering opportunities for advancement and growth and providing a life-changing career like no other.

Work-life balance

ZALORA is proud to be an Employer of Choice, providing the best Workplace Flexibility Program by supporting its team’s mental health and well-being journeys, they have forged a culture that not only prides itself on a healthy work-life balance but also encourages self-care through various initiatives.

Culture & Vibe

As part of Southeast Asia’s digital fashion revolution, ZALORA operates at professional standards with unparalleled reach and growth, committed to a seamless shopping experience across eight countries. It is with this diversity and inclusivity in mind that at the heart of its thriving community, the ZALORA family – better known as Zalorians – strives to empower not just the people and partners, but its customer too.

Here is where an engaging and dynamic work environment brings life to ground-breaking concepts, giving fresh ideas their chance to shine. ZALORA practices integrity, teamwork, ownership, and excellence valuing everyone’s opinion and rising to every challenge.

While always looking at the big picture, it never forgets the small details. As one of the most dynamic places to work in Asia, it knows how to have fun and celebrate the victories—big or small —along the way.

 About you

• Candidates must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information Technology / Engineering or equivalent.
• Candidates from non-IT industry looking to venture into the IT industry are encouraged to apply.
• No working experience required. Training provided onsite. 
• Excellent troubleshooting skills in Windows / Mac OS operating systems, printer and device drivers, wireless and LAN connections.
• Fluent in English (written and spoken).
• Proactive and fast learner. Passion about new concepts & technologies.
• Strong analytical mind and willing to accept new challenges.
• Self-motivated, ability to work independently with minimum supervision.
• Good team player, possess a good attitude and self-discipline.
• willing to work PJ Area - Mercu 3 KL Eco City  (Mid Valley)

How to apply

• Submit your application by clicking the “Apply on employer site” button below.
• Online HR interview
• Depending on the position applied for 2 or more online interviews.
• Exam (Tech / Creative / Analytical) depending on the position the candidate applied for.
• A reverse process is possible (meeting 2nd or last interviewers first before HR).