IT Infra Support Intern (Hardware) (Rolling Intake)

About ZALORA Malaysia

ZALORA Malaysia is the leading online shopping platform for fashion, beauty, and lifestyle products in the region. It offers a wide range of local and international brands, fast and free delivery, easy returns, and excellent customer service. 

Your role

IT Infra Support Intern will assist in the ZALORA Cluster IT for MY HQ's daily operation on maintaining computer and network devices. IT Infra department is the most critical pillar to ensure the ZALORA Cluster in MY HQ can be smoothly operated.

Responsibilities

• Service Desk, Hardware & Applications support: Work closely and effectively with Service Desk team members to provide onsite and remote end-user support. 
• Operations: Deploy, maintain, execute, and support procedures for highly effective and reliable onsite IT operations. Initiate action to ensure problems are addressed promptly and appropriately.
• Policy and compliance: Auditing IT operational environment to comply with approved SOPs.
• Procurement: Assist in sourcing IT equipment and infrastructure vendors. Negotiate pricing and purchasing equipment.

Training & development 

In general, ZALORA does give training & development to its employees. For example, ZALORA Malaysia collaborated with AWS Training and Certification to provide its employees with various courses and programs to enhance their skills and knowledge of AWS. The source states that “in the first 6 months of training, 120 Zalora employees logged 6,048 hours spread over 35 different course offerings.” The source also mentions that the training initiative has increased awareness, interest, and fluency in cloud operations among ZALORA’s staff.

Benefits

Aside from getting a monthly allowance, joining an internship in ZALORA Malaysia will also give a lot of benefits such as below:

• Opportunity to gain more insight into various roles in ZALORA like Fashion Design, Retail Merchandising, Digital Marketing, Logistics, IT/Engineering, Business Intelligence, Finance, Human Resources and more.
• Opportunity to work with the dynamic and professional team at ZALORA
• Engaged in real projects that will help you develop your skills & knowledge
• Mentoring, coaching, and networking
• Experience one of the most dynamic places to work in Asia

Career progression

Based on your performance after this program, you could have an offer to join the team full-time. ZALORA Malaysia offers various career opportunities in fields such as Fashion Design, Retail Merchandising, Digital Marketing, Logistics, IT/Engineering, Business Intelligence, Finance, Human Resources, and more. The source states that “there are no jobs in ZALORA, only careers” and that ZALORA is committed to bringing out the best in its employees by offering opportunities for advancement and growth. It also lists current job openings and contact details for interested applicants. 

Work-life balance

Referring to its online review, the working hours in ZALORA Malaysia are 9-6, Monday to Friday, but with flexibility. Meanwhile, if we go to their head office operational hours, it's open from 8 AM to 6 PM, Monday to Friday. So, you may expect to work within these hours.

Company culture

At ZALORA, the real stars are its people. The company is committed to building a diverse and inclusive culture, where Zalorians are encouraged to be limitless and remain authentic. Although the company navigates the fast-paced world of fashion and e-commerce, ZALORA strives to emphasize the importance of work-life balance and a friendly work environment. You can also watch the video to better visualize what it will be like to do an internship at the company.

About you

To apply as an IT Infra Support Intern at ZALORA Malaysia, you are required to fulfill the qualifications below:

• Candidates must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information Technology / Engineering or equivalent.
• Candidates from non-IT industry looking to venture into the IT industry are encouraged to apply.
• No working experience is required. Training provided onsite. 
• Excellent troubleshooting skills in Windows / Mac OS operating systems, printer and device drivers, and wireless and LAN connections.
• Fluent in English (written and spoken).
• Proactive and fast learner. Passion for new concepts & technologies.
• Strong analytical mind and willing to accept new challenges.
• Self-motivated, and able to work independently with minimum supervision.
• Good team player, possess a good attitude and self-discipline.
• Willing to work PJ Area - Mercu 3 KL Eco City  (Mid Valley)

How to apply

Just click the "Apply on employer site" button on this page if you want to apply for this role. We will navigate you to the official career page of ZALORA Malaysia for this vacancy. Make sure you've met the requirements mentioned above.

Sources

The following sources are used in researching this page:

• zalora.com.my
• zalora.com.my/careers/
• glassdoor.com/Reviews/Zalora-Kuala-Lumpur-Reviews-EI_IE585411.0,6_IL.7,19_IM1100.htm?filter.iso3Language=eng
• aws.amazon.com/solutions/case-studies/zalora-case-study/
• malaysia.indeed.com/cmp/Zalora-Malaysia/faq/how-are-the-working-hours-at-zalora-malaysia?quid=1bke3i1dg79t8904
• glassdoor.com/Benefits/Zalora-Malaysia-Benefits-EI_IE585411.0,6_IL.7,15_IN170.htm