Service Operations Associate (Rolling Intake)

About ZALORA Malaysia

ZALORA is the largest and fastest-growing fashion-focused e-commerce site in Southeast Asia. ZALORA is present in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong, and Taiwan.

Your role

As a Service Operations Associate at ZALORA Malaysia, you will be responsible for the following roles:

Specific responsibilities

• Manage stocks inventory of office supplies, pantry, and expenses for warehouse orders and maintain records, documentation as well as ordering
• Responsible for freelancers hiring from internal and external sources, registration procedure and tracking of attendance
• Manage monthly attendance system for warehouse employees including data registration, system upkeeping and report generating
• Compilation of warehouse employees' overtime, communication with departments HOD on manpower provision
• Collaboration with HR team on employees' welfare such as birthday, farewells and events
• Coordinate payments for company events
• Liaise with manpower supply agencies on contract agreement, payment terms and arrangement
• Create Purchase Order and stock ordering to suppliers, monitor stock levels, and place orders as needed
• Liaise and maintain strong relationships with vendors, subcontractors, and suppliers
• Responsible for sourcing and purchasing activities, review supplier proposals and invoices as well as evaluate vendors' performance in coordination with the Procurement team
• Collaborate with BPS team for new vendor creation and registration as well as with departments and process approved purchase orders as needed and requested within allocated budgets
• Track and report budgets by month, budget variance, and actual budget according to departments
• Perform GI (Good Issue) in SAP system for Consumable team for weekly usage
• Coordinate with the Finance (Payment and P2P team) on claims and payment of vendors, processes of petty cash and cash advance including submission of usage report
• Create the new BPO, delete PR/PO/SES, and process reverse GR if necessary
• Issuance of Invoices, Purchase Order and Delivery Order including upkeeping the tracker and documentation
• Prepare a new yearly budget for each supplier/agency (Blanket PO) at every end of the year
• Any other tasks as assigned by the Superior from time to time

General duties of employees at work:

• To take reasonable care for the safety and health of yourself and other persons while doing work
• To co-operate with ZALORA or other parties in compliance with the requirement or regulations imposed by the law
• To wear or use any protective equipment or clothing provided by ZALORA for the purpose of preventing risks to safety and health
• To comply with ZALORA safety policies or any regulations enforced by the law

Training & development

ZALORA Malaysia prepares training, workshops, and sharing sessions to support the personal growth and skill development of employees. For example, ZALORA Malaysia collaborated with AWS Training and Certification to provide its employees with various courses and programs to enhance their skills and knowledge of AWS.

Compensation & benefits

According to some reviews on another platform, you will receive a competitive monthly salary. You will also get the following benefits:

• Shopping vouchers
• Allowance
• Product discounts
• Medical benefit package

Career progression

ZALORA is the best start for your career because it is one of Southeast Asia's biggest e-commerce fashion platforms that supports your development for your future career. Your performances, skills, and dedication will be strongly considered in every career path. The next career level of an associate is senior associate.

Work-life balance

ZALORA strives to emphasize the importance of work-life balance and care for the ZALORIANs (the ZALORA's employees) mental and physical well-being. The company supports a flexible working style where agile ways enable employees to work where they can live life to the fullest and they can make the best out of what they do.

Culture & vibe

ZALORA has positive working vibes with a friendly, supportive, and youthful bunch. You’ll feel at home on Day 1 no matter where you are; there is always help whenever you need it. The seniors are very welcome to new employees, you will be guided patiently. Moreover, your value will be appreciated regardless of your background.

About you

To apply for this role, you have to meet the following requirements:

• Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Administration, Office Management, Procurement, or related field
• Possess strong analytical and problem-solving skills
• An excellent team player
• Proficient in Microsoft Excel / Google Sheets or other data tools
• Familiar with SAP and attendance system
• To be working onsite in the office

How to apply

Click the “Apply on employer site” button below to apply for the job. We will direct you to ZALORA Malaysia's official link for this vacancy. Make sure you have read all of the requirements and skills mentioned above.

Sources

Here are the sources used in researching this page:

• careers.zalora.com/life-as-a-zalorian
• careers.zalora.com/best-of-ZALORA
• glassdoor.com/Reviews/Zalora-Kuala-Lumpur-Reviews