Air Freight Customer Service Intern (Rolling Intake)

Your role

This job is an internship for Business & Logistics students. You would learn from DHL's senior experts and work in Airfreight. You might like this job because it offers the opportunity to gain hands-on experience handling actual shipments and learn from experienced professionals.

During this internship, you will be learning from DHL's senior experts. Your daily job scope consists of different areas within the Department of Airfreight.

• Overall in charge of the day-to-day operations for both systems as well as physical operations.
• Responsible for driving the department towards achieving Customer targets/KPIs and expectations.
• Attend and respond to all issues (via e-mails or written correspondences about warehouse operations and ensure all queries are attended to.
• Responsible for daily planning of the operations.
• To ensure compliance with customers and other relevant authorities and operating instructions.
• To ensure two-way communication with the management level.
• To perform any other duties assigned by immediate superiors.

About you

To be successful in this internship, these are the requirements:

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with a minor in Logistics and Supply Chain.
• It will be an added advantage if you have previous experience dealing with customers.
• Being able to write and speak professionally in English.
• Familiar with Microsoft Office (especially Excel).
• This internship location is at Subang Jaya, USJ 25.

Benefits

Aside from getting a monthly stipend, in this internship, you will also get the following benefits:

• The chance to work on live projects
• Gain a fantastic insight into DHL business
• Strong career support in an international environment
• Great culture and colleagues
• Multivarious benefit program

You can also check the video below to learn what benefits you will get from working at DHL!

 

 

 

 

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Sebuah kiriman dibagikan oleh DHL Express Malaysia (@dhlexpressmalaysia)

Training & development

We don't get specific information about this internship's training format. However, in general, DHL's HR team has a program that certifies every new joiner as an international specialist, making sure that all its colleagues have a deep understanding of the company, business model, vision, values, and culture. As stated by the DHL Executive Vice President of HR Global, the company believes anyone could rise high within DHL, no matter where they start. This company uses a mixed learning format for the employees' training & development using face-to-face courses and online methods. 

Career progression

Each local internship at DHL offers a fantastic insight into the company's business and a chance to gain the real-world experience you need to complement your studies. For many, these local internships have proved to be the perfect stepping stone to a successful career with DHL. 

Sources

The following sources were used in researching this page:

• dhl.com/global-en/home/press/press-archive/2021/dhl-express-is-the-number-1-worlds-best-workplace.html
• dhl.com/my-en/home/supply-chain/about-us/careers-at-dhl-supply-chain/dhl-supply-chain-career-opportunities.html
• careers.dhl.com
• glassdoor.com/Reviews/DHL-Kuala-Lumpur-Reviews-EI_IE650250.0,3_IL.4,16_IM1100.htm?filter.iso3Language=eng