Airfreight Export Customer Service Intern (Rolling Intake)

Your role

Job summary: 

Perform day-to-day arrangements and handle customer requests under the Airfreight Export Customer Service team.

Responsibilities:

• Acts as key contact for allocated customers
• Accepts and processes orders for handover to Operations
• Stays informed on shipment and exception status for allocated customers
• Proactively informs the customer of shipment status and exceptions
• Provides spot quotations and performs up- and cross-selling on inbound customer calls
• Passes on leads to Sales
• Handles customer inquiries
• Handles customer requests with regard to Go Green topics
• Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
• Acts as the first contact point for customer claims for notification and reception of claims and respective document collection
• Develops relationships with allocated customers
• Participates in joint Sales visits if necessary
• Accepts all orders (from the customer or overseas office) and processes them for handover to Operations
• Proactively informs the customer on the shipment status, and exceptions and provides intermediate updates on incident solution
• Provides spot quotations and closes contract
• Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
• Takes and handles customer inquiries, e.g. Track and Trace
• Takes customer requests with regard to Go Green topics and informs Regional GoGreen Head
• Review reports (generated by the Performance Reporting & Exception Specialist) and send them to the customer
• Takes and registers all customer complaints
• Drives solution of customer complaints by solving them directly or assigning tasks to other function
• Acts as the first contact point for customer claims; supports the customer in notification and reception of claims, provides DGF claims documents, collects required documents from the claimant, and hands over to specialized claims handlers when documents are complete
• Takes and processes customer feedback and asks for CS-related feedback (e.g. follow-up on complaint handling)
• Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates

About you

Must-have skills

• Good communication - speaking and writing in English & Bahasa (Malay)
• Proficient in Microsoft Office, including Excel and PowerPoint as well as Microsoft Outlook
• Solid organizational skills, multitasker, and attentive to details 

Preferred skills

• Problem solver and willing to take more responsibility
• High computer literacy and ability to adapt to system changes
• Fast learner & Proactive in handling task
• Independent and require minimal supervision
• Able to work under pressure

Training & development

At DHL, interns get hands-on training to boost their skills while still studying. They learn real-world logistics and work closely with senior managers and experts. It's a great way for interns to gain experience and build their careers through continuous learning and networking.

Benefits

As an intern at DHL Malaysia, you not only get a competitive allowance but also other benefits such as:

• Exceptional training options
• Incredible possibilities for career advancement
• Diverse health and wellness initiatives
• Work arrangements conducive to family needs
• Corporate healthcare and retirement plans
• Flexibility at work

Career progression

At DHL Malaysia, the positive reviews show how committed they are to helping interns grow their careers. Whether you're a fresh graduate or starting early, DHL offers a supportive environment for continuous learning and career stability. Interns get real-world experience and a great insight into the business, making these internships the perfect stepping stone to a successful career with DHL.

Sources

The following sources were used in researching the page:

• careers.dhl.com/apac/en/students-graduates
• supplychainjobs.dhl.com/jobs/training-and-development/
• glassdoor.com/Reviews/DHL-Kuala-Lumpur-Reviews
• youtube.com