Everyday Banking Agent GSC (Rolling Intake)

About HSBC

HSBC is the second largest bank in the world and was the fourth largest company in terms of assets in 2005. The HSBC network covers 63 countries and territories in Europe, Asia, the Middle East, Africa, North America, and Latin America.

Your role

As an Everyday Banking Agent GSC at HSBC Malaysia, you will carry the following responsibilities:

• Handling inbound and outbound (where appropriate) customer interactions and delivering a strong customer experience through each interaction, demonstrating ownership to drive first-call resolution.
• Taking personal responsibility for driving the right customer outcomes in a fast-paced and changing environment.
• Demonstrates resilience to pressure and the challenge this brings while adapting to critical work demands with flexibility.
• Responsible for own development and actively seeks ways to better their own skills and capabilities.

Training, development

According to employee reviews on another career website, HSBC Malaysia provides a lot of training that you can get. The one you can get is trained and certified with Anti-Money Laundering (AML) training to monitor and mitigate suspicious account activity. (Indeed)

Compensation & benefits

According to another career website, an Everyday Banking Agent GSC, especially a Customer Service Representative will get a salary of about 32,400 - 40,200 per year (Glassdoor). Besides getting a salary, you will also get healthcare & insurance, a performance bonus, a pension plan, etc. 

Career progression

Based on employee reviews on another career website, career progression at HSBC Malaysia is fairly good. HSBC Malaysia is an interactive place to grow your career because they are supportive of that and the terms and cond are only you need to pass your tenure. (Indeed)

Work-life balance

Companies focus on employee mental health and have many internal programs to enhance your career development and improve your skillset. Work-life balance is one of the goals you can achieve here. (Indeed)

Company culture

Based on the same source, the majority of employees said that the overall culture of the company is nice to work in an environment of different races, religions, and languages.

About you

If you are interested in applying for an Everyday Banking Agent GSC at HSBC Malaysia, you must have the following qualifications:

• Must be flexible, customer-centric, and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution.
• The ability to work in a high-volume, fast-paced changing environment is required.
• Proficiency with personal computers and basic software packages and specialized applications.
• Excellent communication skills and is polite and friendly at all times.
• Equipped to deal with customer conversations by displaying patience and empathy.
• Ability to follow processes and procedures to mitigate risk/errors.

How to apply

If you want to apply for this opportunity, simply click the "Apply on employer site" button on this page. We will direct you to HSBC Malaysia’s official link for this vacancy. Make sure you have read all of the requirements mentioned above.