Supply Chain Customer Support Executive (Rolling Intake)

About Unilever Malaysia

Unilever plc is a British multinational consumer goods company headquartered in London, England. Its products include food, cleaning agents, toothpaste, consumer health products, tea, beauty products, personal caring product, and many more. Unilever is the world's largest soap manufacturer and its products are available in around 190 countries.

Your role

The Purpose of the role

Drive integrated activities with the extended supply chain and customer teams, as well as through collaboration, both internally and externally, to ensure customer service requirements are understood and met.

Team structure

• Reporting to: Customer Experience Manager MYSG

Key responsibilities

• Perform daily order validations by working closely with Order Processing Hub.
• Accomplish adjustment/fulfillment of orders according to standard operating procedures and prioritization guidelines.
• Liaison between supply planners, warehouse and transport team, order processing hub, and external customers.
• Escalates to Line Manager on matters related to customers' issues.
• Execute order to delivery process according to Unilever Global Financial Control Framework.
• Act as gatekeeper & implement strict adherence to processes & cut-offs.
• Deliver agreed Customer Case Fill on Time (CCFOT), Case Fill (CFR), Dispatch Rate (DR), and Dispatch Rate Original Order (DROO).
• Ensure all orders (sales orders, return orders and reject orders) are processed on time in accordance with the agreed cut-off time.
• Optimise truckload by coordinating with customers and distributors/Third-Party Logistics (3PL).
• Actively involve in stock planning during product new launch and promotion SKUs.
• Work closely with Customer Development (CD) team and Customers if Logistic Aging arises.
• Manage and develop the Customer Service Hub team.

Key stakeholders

• Internal: CD Team, Planners, Logistic Team, Shipping Team
• External: 3PL, Customers

Training & development

Unilever encourages life-long learning and supports all of its employees, regardless of their role or location, to improve their current skills or develop the skills required for other roles across Unilever. The company does this through:

• Future Fit Plan
• Skill and leadership development interventions designed by dedicated Learning Leads in partnership with business leaders
• On-the-job learning, etc. (source:careers.unilever.com)

Career progression

This position is for a 6-month contract and there is no mention of whether the company will extend the contract or upgrade the status to permanent. However, referring to its career page, Unilever offers its employees the opportunity to develop their careers based on their skillset instead of following a beaten path, and that is why Unilever has committed to upskilling all its employees by 2025.

Work-life balance

The regular office working hours start at 9:00 am and end at 06:00 pm, from Monday to Friday. Some employees even state that Unilever let them have flexible hours of work where the employees can opt for WFH or WFO.

Company culture

Most employees of Unilever Malaysia rate this company highly, stating that the company is a really great place to work. This is in line with what its official site that tells that Unilever is building a culture of care where people feel valued and have access to all the tools they need to grow – both in and outside of work. That is why well-being and learning are two cornerstones of Unilever's benefits offering, as the company is committed to helping you continuously develop and learn, and find and bring your purpose to life.

About you

If you want to apply for this role, you must meet the following qualifications:

• Candidate must possess at least a Diploma/Degree in any relevant field.  
• Able to start work in August 2023 for 6 months contract.

Other qualifications that will benefit you more:

• Fresh grads are encouraged to apply.  
• 1-year in supply chain customer support (order processing) work experience.
• System knowledge in SAP and BW.
• Fundamental working knowledge in Microsoft Office Application (Excel, Word, PowerPoint).

How to apply

To apply for this job, simply click the button "Apply on employer site" below. Please apply online and add your updated resume. Your application will be reviewed against Unilever requirements and the company will be in touch to provide you with an update on the status of your application if shortlisted.

Unilever will never ask for the exchange of money or credit card details in the Recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior individuals at Unilever. If in doubt, please ignore the message.